General FAQs

The first step is to purchase your No-Risk Impression Kit.

Your No-Risk Impression Kit. ($49.95) is the only thing you’ll need to purchase today. There is no obligation to purchase aligner treatment after submitting your impression kit. After your doctor has reviewed your impressions you can purchase the All-Day Aligner Plan ($1399) or the At-Night Aligner Plan ($1799).

Some patients prefer the All-Day plan to get their treatment completed as quickly as possible while others prefer the convenience of the At-Night plan.

You must choose All-Day or At-Night aligners first. Then after your UpSmiles dentist/orthodontist reviews your impressions and creates a treatment plan the total anticipated treatment time will be made available to you. If you approve the treatment plan you can then either pay in full or use a payment plan offered through

After you send in your No-Risk Impression Kit your doctor/orthodontist will review your impressions to verify that you’re a candidate for treatment. We are able to treat most patients/conditions, but we’ll refund the cost of the impression kit should you not be a candidate. We need to review your impressions, photos, and questionnaire to make this determination.

The growing network of state-licensed dentists and orthodontists using the UpSmiles platform has several years of experience in aligners. Through our platform, they treat mild to moderate malocclusion, and they are licensed in the states where the candidate resides. They use their own professional discretion and may require additional information from the patient via the UpSmiles platform before approving a candidate for treatment. UpSmiles and those doctors who use our tele-health platform comply with the practice of dentistry and tele-health based on the state laws that regulate their licensure.

Each candidate must confirm that they have visited their regular dentist within the past 6 months and that they will continue to see their regular dentist during treatment. This is to avoid any complications for starting aligner treatment. Ideal candidates must sign a consent form prior to beginning treatment. Any contra-indications will be reviewed by the doctor prior to approving the candidate for treatment.

Aligner Treatment FAQs

When you change to the next set of aligners (typically every week or two), your teeth gradually move into a straighter position. You will advance to the next set of aligners every two weeks, unless you are using OrthoPulse(R) as directed, in which case you will advance to the next step of aligners every one week.

  • Unlike traditional orthodontic braces, aligners allow you to keep your gums healthy.
  • Proven results and predictable tooth movement.
  • More comfortable, more hygienic than braces, and no food restrictions.
  • Effective for a wide variety of mild to moderate cases including those who have spaces between their teeth, crowding, teeth rotations, minor crossbites and minor deep bites.
  • Flexibility, removal of aligners whenever you want.

The treatment range is 2-10 months with most averaging as little as 3 months using OrthoPulse or 6 months without OrthoPulse . Ideal cases are those that require minor to moderate tooth movement. You must wear your aligners for approximately 20 hours per day to achieve results. Compliance is critical.

The dentists or orthodontists on our tele-health platform will evaluate your smile to determine if UpSmiles can achieve acceptable results prior to fabricating your aligners.

You are expected to continue to see our regular dentist as directed by them for routine dental care. You must be given a clean bill of dental health to proceeding with UpSmiles.

Impression Kit FAQs

After reviewing your dental impression, your UpSmiles dentist/orthodontist will review and share your customized treatment plan with you. We'll refund the cost of the impression kit if you're not a candidate, and there is no obligation or commitment to move forward if you are deemed a candidate.

Approximately 3-4 weeks from the time you approve and pay for the treatment.

Your impression kit includes a televisit with our staff to coach you on taking your impression correctly. If the impression is still not done correctly, we can send you more impression material for a nominal fee to repeat the process. This nominal fee will be credited back to your account after you pay for your aligners.

OrthoPulse FAQs

Over 50% of the light we receive from the sun is in the near infrared (nIR) spectrum; we cannot see it, but we can feel it as warmth on our skin. The nIR light encourages cell metabolism and creates an increase in chemical energy that can be used by the body to heal, regenerate and reduce inflammation and pain. OrthoPulse® uses this same natural light (low intensity nIR), to gently deliver energy to the bone and tissues around the tooth roots. That energy then helps to remodel the surrounding bone and facilitate tooth movement.

Yes, OrthoPulse is clinically shown to speed up tooth movement by as much as 50% to decrease treatment time by up to 50% and drive predictable outcomes from your treatment.

OrthoPulse Technology micropulses exert up to 8x less force than a power toothbrush and 200x less force than ordinary chewing. It is the gentle and comfortable solution to accelerate your treatment time and reduce orthodontic discomfort.

Whitening Kit FAQs

Our whitening gel has been clinically proven to be more effective than the main active ingredients in the gel that our competitors offer.

Simply, our gel will remove most stains with a gentle action that whitens your teeth. As our Teeth Whitening Gel is broken down, oxygen acts upon the stained organic deposits, which oxidizes them into a white color. This process brings both the intrinsic and extrinsic parts of the tooth closer to its natural pearly white.

We do not recommend you use our product if you are under the age of 13 or have braces.

If you are pregnant, please consult your ob-gyn prior to using our product.

Our proprietary whitening gel is a hydrogen peroxide based product. It includes several other active ingredients as well.

Yes. When using a professional teeth whitening product such as UpSmiles as recommended, the teeth whitening process is 100% safe and will not damage your tooth enamel or gums.

We recommend a protocol of 20- 45 minutes once a day until desired whiteness. Touch ups should be done bi-weekly or monthly based on personal habits. Results may vary per person. The whitening process is a gradual process and most users start seeing results from the second application onward.

We recommend brushing & flossing your teeth before applying, and simply rinsing & wiping your teeth afterwards.

Yes. Our products are specifically designed for people who experience tooth discoloration due to lifestyle habits such as smoking, drinking coffee, wine, tea, and consuming other foods and liquids that cause discoloration. With each application we recommend you do not do either of these for at least 12 hours after each treatment. Whitening after your last meal and beverage of the day will help with this.

It will depend on your lifestyle choices. If you are a smoker or drink a lot of coffee and red wine, your teeth will re-stain. To prevent this, we recommend one application every 2-4 weeks, after you have achieved your desired shade of white.

We recommend Apply a thin layer of gel to the front of each tooth that you see when you smile. One whitening treatment (upper and lower) uses approximately a 1/2 of a syringe of gel. experience of using the whitening process, dabbing just a small amount of gel in the frontal portion of each tooth exposed when smiling only (no need to whiten unexposed teeth).

You won’t encounter any pain or sensitivity during or after your treatment. as an added bonus we included a Desensitizing gel.

No, unfortunately our Teeth Whitening Kit only whitens natural teeth. Veneers aren’t designed to be whitened and require special maintenance from your dentist. This also includes caps, crowns, fillings, bridges and dentures.

Yes, the UpSmiles Teeth Whitening Kit whitens crooked teeth. For maintaining results on crooked teeth, consider our Teeth Whitening Pen for easier applications.

We recommend waiting until your braces are removed before using the Teeth Whitening Kit to avoid uneven whitening. You may be able to use the Kit with a retainer, but this will depend on the sort of retainer you have. It’s best to speak to your dentist before use.

Our Gel Refills include 3 additional Gel Syringes, to resupply your Teeth Whitening Kit and help maintain or improve your results. Depending on your consumption of dark foods, everyday stains may start to creep back in after your initial treatment. By keeping your Kit stocked with Gel Refills you’ll ensure that your teeth stay whiter and brighter for longer.

Place a small ribbon of gel in the area that is sensitive and leave on for 20 minutes. Do not use LED light with desensitizing gel. Rinse with water after your session is complete.